Shipping Policy:
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Delivery Timeframe: Once an order is confirmed and processed, please allow us 1-2 months for handling before shipment if the product is made specially for you. If the product is an already made piece we will ship it in 1-2 weeks. Delivery times may vary based on your location and chosen shipping method.
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Shipping Methods: We offer shipping with tracking in all our products. If you need an specific shipping method, please let us know. The shipping company is Correos Spain.
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Shipping Fees: Shipping costs are calculated based on the destination, chosen shipping method, and the weight/size of the package. Shipping fees will be displayed at the checkout before finalizing your purchase.
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Tracking Information: Once your order is shipped, you'll receive a confirmation email containing tracking details to monitor the delivery status.
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International Shipping: We provide international shipping services to bring our delightful products to doll enthusiasts worldwide. Please note that additional customs duties or taxes may apply, which are the responsibility of the recipient.
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Incomplete or Incorrect Addresses: It's essential to provide accurate shipping details. We cannot be held responsible for delays or additional fees caused by incomplete or incorrect addresses provided by the customer.
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Lost or Damaged Items: In the rare event of lost or damaged items during transit, please contact our customer support team immediately to initiate an investigation and resolution.
Please feel free to reach out to our customer support for any shipping-related inquiries or assistance with your order.